At Ride and Tech, we are committed to protecting the privacy of both customers (renters) and vehicle providers (hosts/owners). This Privacy Policy explains how we collect, use, store, and safeguard personal information when you access or use our website, mobile platform, and rental services.
By using Ride and Tech as a customer or provider, you agree to the practices described in this Privacy Policy.
1. Who This Policy Applies To
This Privacy Policy applies to:
- Customers / Renters who book vehicles through Ride and Tech
- Vehicle Providers / Hosts who list their vehicles on Ride and Tech
- Visitors who browse or interact with our website
2. Information We Collect
a. Information Collected from Customers (Renters)
- Full name
- Phone number and email address
- Government-issued ID details (for verification)
- Driving license details
- Booking details and rental history
- Payment-related information (processed securely via third-party payment gateways)
b. Information Collected from Vehicle Providers (Hosts)
- Full name and contact details
- Vehicle ownership and registration details
- Government-issued ID and address details
- Bank account or payout information for earnings
- Vehicle listing information, availability, and pricing
c. Technical & Usage Information
- IP address
- Browser type, device information
- Cookies and usage data to improve platform performance and security
3. How We Use Your Information
We use collected information to:
- Create and manage customer and provider accounts
- Verify identity, eligibility, and vehicle details
- Process bookings, payments, commissions, and payouts
- Facilitate communication between customers and providers
- Provide customer support and resolve disputes
- Improve platform functionality and user experience
- Prevent fraud, misuse, and unauthorized activities
- Comply with legal and regulatory requirements
4. Information Sharing & Disclosure
Ride and Tech does not sell or trade personal information. Information may be shared only in the following situations:
- Between customers and providers, strictly for fulfilling rental bookings
- With trusted third-party service providers (payment processors, verification services, technology partners)
- When required by law, regulation, or legal process
- To protect the rights, safety, and property of Ride and Tech, its users, or the public
5. Payments & Financial Information
All payments, commissions, and payouts are processed through secure third-party payment gateways. Ride and Tech does not store complete card or sensitive banking information on its servers.
6. Data Security
We implement reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure. Sensitive information is transmitted using secure encryption methods.
However, no online platform can guarantee absolute security.
7. Cookies & Tracking Technologies
Ride and Tech uses cookies and similar technologies to:
- Enable essential website functionality
- Analyze traffic and usage patterns
- Improve services and user experience
Users may control or disable cookies through browser settings, though some features may not function properly.
8. Data Retention
We retain personal data only as long as necessary to:
- Provide rental and platform services
- Meet legal, regulatory, and accounting requirements
- Resolve disputes and enforce agreements
9. User Rights & Choices
Customers and providers have the right to:
- Access personal information held by Ride and Tech
- Request correction of inaccurate data
- Request deletion of personal data, subject to legal obligations
- Withdraw consent where applicable
Requests can be made by contacting us using the details below.
10. Third-Party Links
Our platform may contain links to third-party websites. Ride and Tech is not responsible for the privacy practices or content of external websites.
11. Children’s Privacy
Ride and Tech services are intended only for individuals aged 18 years or older. We do not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
Ride and Tech may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Continued use of the platform indicates acceptance of the updated policy.
13. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Ride and Tech
Email: support@rideandtech.com
Website: rideandtech.com
This Privacy Policy applies equally to customers and vehicle providers and is designed to ensure transparency, trust, and data protection across the Ride and Tech platform.