Ride And Tech – Rental Services
Effective Date: 25 January 2026
Last Updated: 17 August 2026
This Cancellation & Refund Policy explains how cancellations, refunds, deductions, booking changes, and related matters are handled for vehicle rental bookings made through Ride And Tech.
By making or accepting a booking through Ride And Tech, both users (renters) and providers (vehicle owners) agree to the terms outlined in this policy.
1. Booking Confirmation
A booking is considered confirmed only after the required payment has been successfully completed.
Once a booking is confirmed, the applicable cancellation and refund conditions described in this policy will apply.
Ride And Tech reserves the right to cancel or modify a booking when necessary due to safety concerns, legal or regulatory requirements, operational issues, fraud, misuse, or circumstances affecting the availability or suitability of the vehicle.
Where applicable, users will be informed about cancellations initiated by Ride And Tech or the provider.
2. User (Renter) Cancellation Policy
2.1 Cancellation Before Trip Start
Refund eligibility depends on how much time remains before the scheduled pickup.
Cancellation TimeRefund EligibilityMore than 48 hours before pickupFull refund, excluding applicable platform fees24–48 hours before pickupPartial refundLess than 24 hours before pickupNo refund
Refund percentages may vary where provider-specific cancellation rules are displayed and accepted during the booking process.
Users should review the applicable cancellation terms before confirming their booking.
2.2 No-Show Policy
A booking may be treated as a no-show if the renter does not arrive for the scheduled pickup without providing prior notice or making an approved change to the booking.
No refunds will be issued for bookings treated as no-shows.
3. Provider (Vehicle Owner) Cancellation Policy
Providers are expected to honour confirmed bookings and should not cancel a confirmed booking without a valid reason.
Repeated or unjustified cancellations may result in actions including:
- Listing suspension
- Reduced listing visibility
- Penalties, where applicable
- Temporary or permanent account restrictions
- Account termination in serious or repeated cases
Where reasonably possible, Ride And Tech may attempt to reassign the booking to another suitable vehicle.
4. Trip Modifications
Requests to modify the rental date or time are subject to vehicle availability and provider approval.
A modification may result in:
- A change in the total booking price
- Additional charges
- A partial refund
- No refund, depending on the circumstances and applicable booking conditions
A booking modification is considered confirmed only after it has been approved and reflected in the booking details.
5. Refund Processing
Where a refund has been approved, it will generally be processed to the original payment method used for the booking.
Ride And Tech will initiate approved refunds within 5–7 business days.
The time required for the refund to appear in the user's bank account, card account, or other payment method may vary depending on the relevant bank, payment provider, or financial institution.
6. Security Deposit Refunds
Where a security deposit is applicable, it will be processed after the vehicle has been returned and the necessary inspection has been completed.
The security deposit may be used to cover applicable charges, including:
- Late return fees
- Fuel differences
- Traffic fines or penalties
- Vehicle damage
- Excessive cleaning charges
- Other applicable charges arising from the rental
Any applicable deductions will be considered before the remaining security deposit is refunded.
7. Early Returns
Returning a vehicle before the scheduled end of the rental period does not automatically qualify the renter for a refund for the unused rental time.
Any exception to this rule must be approved in advance by Ride And Tech and/or the relevant provider.
8. Cancellation by Ride And Tech
Ride And Tech may cancel a booking when circumstances require it, including but not limited to:
- Vehicle safety concerns
- Provider failure to meet applicable obligations
- Legal or regulatory requirements
- Fraud, misuse, or suspicious activity
- Vehicle unavailability
- Operational circumstances affecting the booking
Where a refund is applicable, it will be determined based on the circumstances of the cancellation and the applicable booking terms.
Where reasonably possible, Ride And Tech may attempt to provide an alternative vehicle or other suitable arrangement.
9. Force Majeure
Ride And Tech and its providers may be unable to fulfil a booking because of circumstances beyond reasonable control.
Such circumstances may include:
- Natural disasters
- Government restrictions or orders
- Strikes
- Lockdowns
- Major public disruptions
- Other unforeseen events beyond reasonable control
Refunds or alternative arrangements in such circumstances will depend on the specific circumstances of the booking and the options available at the time.
10. Dispute Resolution
Users should raise any booking-related dispute with Ride And Tech as soon as possible and, where applicable, within 24 hours of the end of the trip.
Users may be asked to provide supporting information or evidence, such as:
- Booking details
- Photographs
- Payment records
- Vehicle inspection information
- Communication records
- Other relevant documentation
Ride And Tech will review platform-related disputes based on the available information, applicable booking terms, and circumstances of the case.
Where a dispute involves a provider, Ride And Tech may request information from both parties before reaching a decision.
11. Policy Updates
Ride And Tech may update this Cancellation & Refund Policy from time to time to reflect changes to its services, operations, legal requirements, or booking processes.
The latest version of this policy will be published on this page.
Users and providers are encouraged to review the policy periodically.
Continued use of Ride And Tech's rental services after an updated policy has been published constitutes acceptance of the revised terms, subject to applicable law.
12. Contact Support
For questions regarding cancellations, refunds, booking modifications, security deposits, or other rental-related concerns, please contact Ride And Tech support.
Email: support@rideandtech.com
Website: rideandtech.com
When contacting support about a booking, please provide your booking details wherever possible so that the request can be reviewed efficiently.
Ride And Tech
Ride And Tech – Rental Services
Where Ride Meets Tech